Convoy
Student Team Project
Overview
With online shopping becoming the norm, trust in package delivery has only declined. Residents face missing packages and theft, drivers are blamed, and carriers struggle with poor communication. Convoy bridges this gap by addressing the real issue... The lack of trust between people and technology in the delivery process.
My Roles
Package theft leaves consumers feeling helpless and unprotected
Meet John, a busy professional who just bought a new pair of shoes online from his favorite store. He's so excited that on his way home from work he starts talking to himself about trying on his new shoes.
We wanted to understand the truth behind package theft.
Through stakeholder mapping, interviews, and surveys, we reached out to people affected by package theft, delivery companies, and retailers across the US to gather insights.
Introducing Convoy, a platform that puts users in control of their deliveries
I specifically focused on the design of the Robot itself while also working on its interaction with the user.
Robots Interaction Flow
Physical Robot
The Impact
We found that the ability to schedule deliveries significantly reduced the risk of theft. We eliminated the uncertainty around when a package would arrive by creating a delivery robot that could be scheduled to arrive at a specific time, giving users peace of mind and convenience.