Convoy
Student Team Project
Overview
With online shopping becoming the norm, trust in package delivery has only declined. Residents face missing packages and theft, drivers are blamed, and carriers struggle with poor communication.
Convoy bridges this gap by addressing the real issue... The lack of trust in the delivery process. By creating a simple solution of deciding when exactly you want a package delivered to your house that will then be delivered from a locker system to a delivery robot right to your doorstep. Convoy aimes to reduce this anxiety.
My Role
Package theft leaves consumers feeling helpless and unprotected
Meet John, a busy professional who just bought a new pair of shoes online from his favorite store. He's so excited that on his way home from work he starts talking to himself about trying on his new shoes.
Where does our problem start?
Through stakeholder mapping, interviews, and surveys, we reached out to people affected by package theft, delivery companies, and retailers across the US to gather insights.
Introducing Convoy, a platform that puts users in control of their deliveries
Pick Up Your Package
The Impact
By eliminating the uncertainty around when a package would arrive we minimzed anxiety and stress of losing a package to theft. Creating a delivery robot that could be scheduled to arrive at a specific time, gave users peace of mind and convenience.